*Objective*: Equip students with expertise in quality management systems (QMS), Six Sigma, Lean methodologies, and operational excellence to drive organizational efficiency and customer satisfaction. 

 

*Year 1: Foundation in Business & Quality Basics* 

*Semester 1* 

1. *Principles of Management* 

   - Functions of management, organizational structures, leadership styles. 

2. *Business Mathematics & Statistics* 

   - Descriptive statistics, probability, data analysis for quality metrics. 

3. *Introduction to Quality Management* 

   - Evolution of TQM, Deming’s 14 Points, Juran Trilogy. 

4. *Business Communication* 

   - Technical writing, reporting, and stakeholder communication. 

5. *IT Skills for Business* 

   - MS Excel, Minitab (for statistical analysis), ERP basics. 

 

*Semester 2* 

1. *Microeconomics for Business Decisions* 

   - Cost analysis, pricing strategies, market structures. 

2. *Financial Accounting* 

   - Financial statements, budgeting, cost control. 

3. *Basics of Operations Management* 

   - Process flow, capacity planning, inventory management. 

4. *Introduction to Lean Principles* 

   - Waste elimination (Muda), 5S methodology, Kaizen. 

5. *Customer Relationship Management (CRM)* 

   - Customer satisfaction metrics, feedback systems. 

 

*Year 2: Core Quality Management Tools* 

*Semester 3* 

1. *Total Quality Management (TQM)* 

   - PDCA cycle, quality circles, benchmarking. 

2. *Statistical Quality Control (SQC)* 

   - Control charts (X-bar, R-chart), process capability analysis (Cp, Cpk). 

3. *Six Sigma Fundamentals* 

   - DMAIC framework, roles (Yellow/Green Belt), basic tools (Fishbone, Pareto). 

4. *Supply Chain Quality Management* 

   - Supplier evaluation, quality audits, vendor development. 

5. *Organizational Behaviour* 

   - Team dynamics, motivation, change management. 

 

*Semester 4* 

1. *Lean Six Sigma* 

   - Integrating Lean and Six Sigma, value stream mapping. 

2. *Quality Standards & Certifications* 

   - ISO 9001, ISO 14001, ISO 45001, and industry-specific standards (e.g., IATF 16949). 

3. *Project Management* 

   - Agile, Scrum, Gantt charts, risk management. 

4. *Service Quality Management* 

   - SERVQUAL model, service recovery strategies. 

5. *Elective 1* (e.g., Quality in Healthcare or Manufacturing Excellence). 

 

*Year 3: Advanced Quality Strategies* 

*Semester 5* 

1. *Advanced Six Sigma (Green Belt) * 

   - Hypothesis testing, DOE (Design of Experiments), FMEA. 

2. *Quality Cost Management* 

   - Cost of quality (COQ), prevention vs. appraisal costs. 

3. *Process Improvement Tools* 

   - Root cause analysis (RCA), 8D problem-solving, 5 Whys. 

4. *Elective 2* (e.g., Digital Quality Systems or Sustainable Quality Practices). 

5. *Elective 3* (e.g., Robotics & Automation in Quality or Data Analytics for Quality). 

 

*Semester 6* 

1. *Global Quality Systems* 

   - Cross-cultural quality challenges, global supply chain compliance. 

2. *Risk Management in Quality* 

   - HACCP, FMEA, risk mitigation strategies. 

3. *Internship/Industry Project* 

   - 4–6 weeks with manufacturing firms, hospitals, or service industries. 

4. *Elective 4* (e.g., Food Safety & Quality or Aerospace Quality Standards). 

5. *Elective 5* (e.g., AI in Quality Assurance or Blockchain for Traceability). 

 

*Year 4: Specialization & Capstone* 

*Semester 7* 

1. *Strategic Quality Management* 

   - Baldrige Excellence Framework, EFQM model. 

2. *Leadership for Quality Excellence* 

   - Change leadership, building a quality culture. 

3. *Quality Auditing & Certification* 

   - Internal/external audits, lead auditor training (ISO 9001). 

4. *Elective 6* (e.g., Pharmaceutical Quality Compliance or Automotive QMS). 

5. *Research Methodology* 

   - Preparing for capstone/thesis. 

 

*Semester 8* 

1. *Capstone Project* 

   - Solving real-world quality challenges (e.g., reducing defects in a production line). 

2. *Advanced Lean Tools* 

   - TPM (Total Productive Maintenance), SMED (Single-Minute Exchange of Dies). 

3. *Professional Ethics in Quality Management* 

   - Ethical dilemmas, corporate social responsibility (CSR). 

4. *Career Development* 

   - Resume workshops, Six Sigma certification prep (ASQ/CSSGB), LinkedIn profiling. 

 

*Elective Courses* 

- Healthcare Quality & Accreditation (e.g., JCI, NABH) 

- Automotive Quality Systems (e.g., APQP, PPAP) 

- Digital Quality Assurance (AI/ML in defect detection) 

- Environmental Management Systems (ISO 14001) 

- Cybersecurity & Data Quality 

 

*Practical Components* 

- *Certifications*: Integrated Six Sigma Green Belt training, ISO Lead Auditor courses. 

- *Labs*: Minitab/R for statistical analysis, simulations of production lines. 

- *Industry Visits*: Factories, hospitals, or IT firms implementing TQM. 

- *Workshops*: Kaizen events, 5S implementation, quality circle competitions. 

 

*Assessment Methods* 

- Exams, case studies, process improvement projects, audits, and capstone evaluations. 

- Internship performance and certification exams (e.g., ASQ certifications).